Sub-accounts let you create multiple accounts under the Manager Account. Each sub-account has a separate subscription plan from the Manager Account's.

This feature is suitable for you if you have to manage many streaming projects for multiple clients or partners on Castr.

As each sub-account can subscribe to a separate Castr plan depending on their streaming needs, this feature gives you an overview of the projects and manage the costs from one Manager Account.

To activate sub-accounts for your account, please get in touch with our sales team via Intercom (blue icon located at the bottom right).

Once the Sub-accounts feature has been activated, you can start creating the first sub-account. Go to your Account Settings > Sub-accounts.

Enter the name, the email, and a new password for your first sub-account, then click Create Sub-account.

Note: You cannot use an email of an existing Castr account to create a new sub-account.

Once the sub-account has been created, you can make a Subscription plan request for the new sub-account. Our Sales team will process your request in less than 24 hours.

Once you've successfully signed up for a streaming plan, the sub-account is ready for your clients to start streaming. Here's what it'll look like:

You can repeat the same steps and create more sub-accounts. There is no limit on the number of sub-accounts you can create. However, note that each sub-account is charged separately depending on its usage.

In the Livestream dashboard, you can view all the sub-account streams and the platforms they are streaming to with a simple switch between the Your Streams and Sub-account Streams tabs.

If you need to update the subscription plan for an existing sub-account, you can do it in the Sub-account settings. Once you complete the Request Change, our Sales team will process the update within 24 hours.

If your subscription includes the team feature, the Admin and Moderator roles in your team can create new sub-accounts. However, Moderators will need to contact the Team Owner or Admin to request a plan for the newly added sub-accounts.

In the Permission Settings, Moderators can also view the streams of sub-accounts.

Lastly, the Sub-accounts will help streamline your process and help to get the most out of your clients. If you need further help, please contact our 24/7 support.

Happy streaming!