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What To Do When Your Account Hit Bandwidth Overage
What To Do When Your Account Hit Bandwidth Overage

If you exceed your total bandwidth on your Castr account, don't worry, our overage protection got you covered.

Govinda Sunil avatar
Written by Govinda Sunil
Updated over a week ago

All Castr's subscription plans include a monthly or yearly bandwidth allocation for streaming using our video player.

Your streaming bandwidth might exceed the total bandwidth on your account in some cases: increased bitrate, increased viewership, or longer stream duration.

You can use Castr's Bandwidth Calculator to calculate how much streaming bandwidth you will need in order to select the best plan for your needs

What happens if you go over your total bandwidth limit?

  • If you are subscribed to the Starter or Standard plan (or All in One Entry if you are using our legacy plan), your streams will automatically be disabled when you run out of your allocated bandwidth.

  • If you are subscribed to the Professional or higher plans (or All in One Plus or higher plans if you are using our legacy plan), overage protection feature will be activated in the event of bandwidth depletion. In such cases, any additional usage beyond the allocated limit will incur an overage charge of $0.10 per GB. Overages will be billed on a per 1TB basis.

Overage protection keeps your live streams up and running if you are out of bandwidth. This feature is available only in the Professional or higher plans.

It is enabled only when you go over the total bandwidth limit for your subscription plan and don't have any rollover bandwidth remaining. In this case, your overage protection will kick in and automatically charge the specific amount from your selected payment method, such as your credit card.

If you have any further questions, don't hesitate to contact Castr Support. We are happy to help!

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