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Setting up SMS Alerts For When Stream is Down
Setting up SMS Alerts For When Stream is Down

Set up a phone number to receive SMS alerts whenever a stream goes down

Govinda Sunil avatar
Written by Govinda Sunil
Updated over a week ago

By using Castr's Alert feature, you can easily receive SMS alerts whenever your stream goes down. Simply enter your phone number and we will take care of the rest.

In this article:

What is the Alert Feature?

The Alert feature is designed to keep you informed about your stream's status at all times. In the event of a network issue, encoder problem, or any other reason for your stream going down, Castr will instantly send a warning message to the phone number you have selected. With this feature, you can ensure that you never miss out on crucial streaming moments.

How to Set Up Alert for a stream

To enable alerts for a stream, head over to the stream's Alert tab and toggle the feature on.

Visit the Account tab and make the appropriate changes if you need to update your phone number

What subscription plan has Alert?

Alert is included with Premium or higher plans. (If you have a legacy plan, you can still access this feature if you have Multistream Premium, All in One Plus, or higher plans)

Please check out our pricing table for more information.

Limitations of the Alert feature

The Alert feature comes with some limitations, including:

  • On eligible subscription plans, you can receive a maximum of 20 alert messages per month.

  • Each Castr account can only have one phone number set up to receive alert messages.

To request an increase in the limit, please contact us at [email protected] or send us a direct message via the chatbox located in the bottom right corner, and we will provide you with a quote.

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