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Pre-Recorded Streams Troubleshooting
Pre-Recorded Streams Troubleshooting

Troubleshooting setting up pre-recorded streams from Castr to Facebook

Gokul Ramkumar avatar
Written by Gokul Ramkumar
Updated over a week ago

The pre-recorded stream only handles the number of files smaller or exactly the limit size provided as per plan you are subscribed to. As of now, this function only accepts MP4 files.

Once a pre-recorded stream is created on your dashboard, the next step is adding the platforms you’re streaming to. But in case of automatic streaming to Facebook, we suggest the following steps to connect and go live directly on your account or page. 

  1. Create a live stream and select a region closest to you. 

  2. From here, add the Facebook accounts or pages you want to stream to. Make sure to toggle them ON

3. Now go to the Pre-recorded stream and click on + Add Stream within Castr under Destinations. Select the multistream which has been created and is connected to the platforms. Toggle on the connected destination.

4. Set the time and date in the scheduler mode, press save, and make sure to toggle the custom connection ON.

6. You’ll be met with a countdown on the preview screen. Once complete, your video will go live on all the relevant pages.  

7. Always ensure both the pre-recorded stream and the multistream are enabled. 

But what if the stream doesn’t reach certain platforms? 

Sometimes it’s caused by an extremely high bitrate set on your pre-recorded video. For this we suggest further editing your video through handbrake. It’s a free program with the option to lower the bitrate and FPS on your videos/recordings. 

  1. First download the program from their website. It’s available for Max, Linux, and Windows:

  2. Once installed on your system, add your video by picking file or dragging the video unto the program. 

  3. The bitrate setting is located on the video tab. We suggest setting it between 1500 and 2500 to accommodate different social platforms. Don’t forget to convert your file into x264 as x265 support is limited across most websites.

4. Make sure that for audio, it averages a rate of 128kbps and set to AAC. 

We advise you follow these instructions before you upload to the playlist for a smoother experience. But you can always re-upload your file to the pre-recorded stream if it didn’t work the first time.

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